Privacy and confidentiality are fundamental human rights, the violation of which can result in loss of dignity and personal control over a wide range of areas of an individual’s life. For example, public exposure of one’s medical records or financial information could adversely affect employment prospects, access to housing, social relationships and cause personal humiliation or embarrassment. Without privacy one would become vulnerable to the control of others, lose freedom, spontaneity, and become more susceptible to serious crimes such as extortion and blackmail. For many people, the loss of their privacy would destroy peace of mind and quality of life.
In many industries, patient or client confidentiality is a critical and fundamental component of the success of the business, part of its very fabric of survival. To ignore this issue, or to leave it to chance is a risk that no business can take. Ironically, the issue of confidentiality has never been more emotionally charged or as vulnerable to attack as it is today in the modern digital era, where large volumes of personal information are collected and stored with speed and ease, much of it online, posing ever-greater risks to security. For this reason it is it is incumbent on all business owners to regularly evaluate potential security threats and implement measures to safeguard sensitive and private information.
At TTP, we take the issue of confidentiality extremely seriously. To ensure your confidentiality and protect your business, all of our transcriptionists are required to sign a Transcriptionist Contractor Agreement, drafted primarily for confidentiality purposes. This Agreement is signed prior to working with TTP and protects our clients and all of the information that is transcribed. Ancillary details relating to technology, know-how, business practices, financial affairs, employees, customers, suppliers, marketing, intellectual property, and all other information imparted by our clients, is also kept confidential. The Transcriptionist Contractor Agreement is legal and binding once signed and protects TTP’s clients from being contacted directly by its contractors.
To ensure confidentiality, TTP has a secure server from which audio and Word files are downloaded by authorised personnel with a user name and password. Only the transcriptionist and proofreader engaged to work on each file, as well as a TTP manager, are authorised to access these files, which can then be downloaded to a password-protected computer. It is a requirement for all TTP transcriptionists and staff to keep their anti-virus scanning software up-to-date. Upon termination or expiry of the Transcriptionist Contractor Agreement, personnel are required to securely destroy all confidential information in their possession. To ensure the ongoing security of any information accessed, the transcriptionists’ obligations in relation to confidential information survive after the termination of the Agreement.
Businesses using the transcription services of TTP can place their complete confidence in the sensitive and secure handling of all private information regarding their clients and business practices. Your privacy is truly as important to us, as it is to you!
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