What transcription work we do for him?
As a forensic psychologist, Dr Craig conducts psychiatric assessments and provides reports based on these assessments for bail, mental competence, fitness to plead and stand trial, sentencing, trial matters and evidence in court.
He requires highly accurate transcriptions of his interviews, as these transcriptions are used in court. Plus he needs a service that guarantees security of data as these reports are highly confidential.
Dr Craig’s secretary, who was his usual typist, had gone on extended sick leave. Whilst he could absorb some of their work, he couldn’t pick up the typing and needed the transcription work to be continued in the meantime.
What value do we provide?
High accuracy and quality.
These reports can often be the difference between being let out on bail or not, so accuracy is extremely important for Dr Craig.
Quick turnaround times.
The reports are often required on an urgent basis, to submit to court for hearings. If they’re delayed, it may be delaying a court procedure.
There’s only one time Dr Craig has had to follow up with The Transcription People, when our Director was in hospital having just given birth! She still managed to turn around his files within our usual time frame.
When we provided the initial quote, we understood that Dr Craig required a combination of high accuracy, quality, and a quick turnaround time. It was this understanding that won us the original business. Considering we were then appointed for all his transcription needs back in 2005, and Dr Craig is still a client of our ours 14 years later, I think we can safely say we deliver on this requirement!
CLIENT: DR CRAIG RAESIDE
CITY: ADELAIDE, SOUTH AUSTRALIA
TTP CLIENT SINCE: 2005